Refund & Cancellation Policy

Two different payments happen on TableOS, and each has its own refund flow:

• Subscription fees paid by the restaurant to Kriyava AI (₹999 / month Pro, or the agreed Enterprise rate). Refund rules in section 2 below.
• Customer payments paid by a diner to the restaurant via Razorpay or UPI. TableOS never takes custody of these funds. Refund rules in section 3.

• Free trial: 14 days with full Pro features. No charge, nothing to refund.
• First paid month: if you cancel within 7 days of the first charge AND have not used Pro-only features (AI waiter, AI image generation) more than 50 times, we refund the full first month.
• Subsequent months: non-refundable. You can cancel at any time and keep access until the end of the billing period.
• Enterprise: refund terms are spelled out in your individual contract.

To request a refund, email hello@kriyava.com with your account email and reason. We respond within 2 business days. Approved refunds settle in 5–10 business days via the original payment method.

If a diner needs a refund (wrong order, cancelled order, billing error), the restaurant issues the refund — not TableOS — because the money was paid directly to the restaurant's Razorpay/UPI account.

• The restaurant can initiate a refund from their Razorpay dashboard.
• For UPI direct payments, the restaurant transfers back manually.
• Refund timing is governed by Razorpay (typically 5–10 business days).
• TableOS is happy to help mediate; reach us at hello@kriyava.com.

If you were charged twice or charged after cancellation, write to us immediately with the Razorpay payment ID(s). We will reverse incorrect charges within 5 business days.

You can cancel your TableOS subscription any time from your dashboard (Settings → Subscription) or by emailing us. Cancellation is effective at the end of the current billing period. Your customer-facing menus stay live during this period — diners are never affected mid-month.

If a refund decision feels unfair, you can escalate to our founder directly at bikram@kriyava.com. Unresolved disputes are subject to Gurugram jurisdiction per our Terms of Service.